An introduction to Gorgias and Klaviyo 

The best merchants grow through exceptional customer service. Choosing Gorgias, an ecommerce helpdesk, can turn your customer service into a profit centre. Brands are always looking for ways to improve sales, customer support, and marketing processes. Fortunately, with the integration of Klaviyo and Gorgias, brands can fulfil that request.

This blog explores how to maximise your eCommerce success, streamline customer support, unlock the power of automated marketing, increase customer lifetime value, and revolutionise your eCommerce strategy with Klaviyo and Gorgias integration.

Integrating Klaviyo with Gorgias

Klaviyo and Gorgias are two powerful eCommerce tools that can help you maximise success. With Klaviyo’s marketing automation and advanced segmentation, matched with Gorgias’ exceptional customer support, brand can streamline sales and support processes.

Providing excellent support is essential. However, managing customer support requests can be time-consuming and overwhelming. With Klaviyo and Gorgias a brand can:

• Automate ticket routing and response management
• integrate all customer conversations, including emails, live chats, and social media messages, into a single platform
• make it easier to manage and respond to customer enquiries

Increasing Customer Lifetime Value with Klaviyo and Gorgias

Driving value at every part of the customer journey with long-term value comes from repeat purchases.

According to an analysis of merchants who use Gorgias:
• Repeat customers generate 300% more revenue than first-time customers,
• The average online apparel shopper isn’t profitable until they make four purchases.
• Once they shop again, they shop a lot: Gorgias customer data shows that repeat customers account for only 21% of customers but generate 44% of revenue and 46% of orders.
• According to Gorgias, by increasing your repeat customer base by 20%, you could increase your revenue up to 6%

Klaviyo and Gorgias services

With PAASE, you receive a team of experts who are capable of managing the implementation of Gorgias and optimising the Klaviyo experience to fully leverage the benefits of the customer service integration. Get a holistic view of your customers and provide them with fast and personalised help.

Services include:

• Gorgias x Klaviyo Integration
• Segmentation (including VIP tags)
• Tagging flows
• Welcome Flow Optimisation
• Cross Sell Flows (including positive customer experiences)
• Customer Win-back flows (based on negative experiences)