In the first of a new series, we’ll take a look at Klaviyo vs. Mailchimp.
With over 11 years’ experience in the email marketing industry (including nine years working for a Mar Tech platform) our Managing Director, Phill Manson is well placed to run down the strengths and weaknesses of various platforms available.
It’s fair to say that Mailchimp has been around for a long time and will continue to be a leader in the space following the acquisition by Intuit at the end of 2021. It has however been a rocky road for one of the market leaders.
First off a falling out with Shopify that lasted two years and resulted with Mailchimp disappearing from the Shopify App Store (Anyone who in the meantime had to use a third party Shop-Sync app to connect the two systems will know how frustrating that was).
Hot off the heals of the takeover, Mailchimp have gone into acquisition mode however just acquired the two way sms marketing platfrom Chatitive (Mailchimp Acquires Chatitive, Inc. | Mailchimp).
Over the last two years Klaviyo has burst onto the UK market further cementing it’s value in the market place. Few business can boast of the level of investment they have had from the open market in the last few years.
But which one should you choose?
The platform update data in real time from customer profiles, transactions, browsing history, support tickets, website events and text messages. The eCommerce CRM provides each contact with a record to centralise customer data and allow merchants to really understand a contacts behaviour and actions. Merchants can take advantage of the lightning-fast segmentation Klaviyo offers and utilise Klaviyo’s predictive analytics to create better, more effective experiences for prospects, leads and customers.
Klaviyo have pre-built flows and triggers that easily plan out the buyer’s journey. The automations are designed to send triggered emails if the customer fits specific criteria. Merchants can benefit from Klaviyo’s browse abandonment, post-purchase, product review, welcome series, cart abandonment and more.
Klaviyo’s data science features artificial intelligence to help eCommerce businesses grow faster. Predictive analytics can identify and predict consumer purchases, calculate customer churn, calculate CLV amongst other things.
Segmenting customers based on their engagements and behaviours allows the merchant to send targeted emails to the right people at the right time.
Klaviyo’s reporting helps the merchant to capture and analyse key metrics. The reporting and eCommerce analytic tools can exhibit revenue from campaigns, open rates, clicks, bounce rates, dropped emails current & past performance, unsubscribes, mapping and more.
Much like Klaviyo, Mailchimp keeps all contacts in a centralise location. The difference being, Mailchimp lets the merchant create tags for contacts and lists whereas Klaviyo allows you to label campaigns, lists, flows and segments with tags.
Segmented contacts re based on data collected, like geographic location. Likewise, target users are based on behaviour from engagement behaviour with campaigns, app or website. Mailchimp offers advanced segmentation helping the merchant to add nested conditions combining data.
Similarities are evident with the ESP’s. Mailchimp automate abandoned cart emails, product recommendations, order notifications and retargeted emails, welcome flows and behavioural based automations.
Mailchimp provide reports in one place making it easily accessible to see all marketing campaigns, this makes it easier to benchmark other campaigns and view growth, engagement and revenue.
Klaviyo has been coined as ‘like Mailchimp for ecommerce…on steroids’ and rightly so. Klaviyo offers a lot more for ecommerce business when it comes to email optimisation with a strong importance on the customer. Klaviyo offers seamless integration with Shopify and SMS marketing, these integrations do not need a third-party application allowing the user to directly collate and store customer data from their website putting them head of Shopify.
If you would like to check out Klaviyo and even set up your account then follow this link; Signup – Klaviyo
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