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Our expertise lies in CRM strategy and planning, marketing automation and fully managed services, and we can provide you with whatever level of support you need - from mapping out your email journey through to the end deployment of your activities and reporting.
2 Liscombe Park, Soulbury, Leighton Buzzard, England, LU7 0JL
(+44) 01525 659616
enquires@paase.co.uk
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01525 659616

enquires@paase.co.uk

Leighton Buzzard, UK

 

Vacancies

Join our fast-growing team.

PAASE Digital is an email marketing agency based in the UK and work with D2C (Direct to consumer) brands in a consultative approach to drive enhanced value and sales from their email activity.

PAASE primarily work with owner led brands or those that have PE (Private equity) or VC (Venture capital) backing. Most recently, our clients have included various pet food brands, an international manufacturer of phone cases, shoe manufacturers and designer fashion and homeware brands.

Our expertise ranges from customer journey mapping and development, email build and design, CRM strategy and planning, marketing automation and fully managed campaign services.

We are currently rapidly expanding due to 500%+ YoY growth and are looking to fill a variety of roles within our team to support the onboarding, management and development of new client automation and day to day activity.

Customer Success Manager

Email Marketing Executive

Onboarding Executive

Permanent, Full Time Position
Salary: £24K -£28K

Apply Now
JOB DESCRIPTION

Our Onboarding Experts are a critical part of our future success. We take the success and happiness of our customers incredibly seriously. Our mission is to exceed our customers expectations when getting them up-and-running with PAASE and it’s partners. We are looking for an Onboarding Specialist for our Milton Keynes Office who is passionate about providing the best onboarding experience and support to our global customer base.

As an onboarding expert you will bridge the gap between Sales and Customer Success, being the first point of contact that PAASE customers will have. You’ll be responsible for the setup of key data structures within the email tools we use (typically Klaviyo) and for setting up automations (flows) and the warm of IPs

Our customers vary in size and experience so we are looking for individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.

HOW YOU WILL MAKE A DIFFERENCE
  • Own customer relationships from completed sale through successful “go live”.
  • Lead the implementation phase for new customers.
  • Onboard new clients, so they are set up for success, proactive strategic advice and guidance, respond to client questions in a timely manner, provide email best practices to ensure clients are achieving their initial business goals.
  • Proactively review customer dashboards, address any open issues and ensure consistent messaging and appropriate escalation.
  • Follow-up in a timely manner on all customer questions via phone and email.
  • Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.
  • Diagnose software issues and resolve customer complaints using established processes
  • Provide support and guidance on technical and non-technical related questions (e.g: marketing, sales, other eCommerce setup questions) to build out customer’s initial campaign.
  • Communicate thoughtfully and effectively with all PAASE customers and advocate for them throughout the entire onboarding/implementation process.
  • Proactively surface, coordinate and drive new ideas to improve onboarding processes.
  • Monitors onboarding health across all new customers and acts as a point of escalation.
  • Conduct onboarding post-mortems, create recommendations based on lessons learned, identify both successful and unsuccessful elements of onboarding/implementations, and document established best practices for onboarding.
  • Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals.
  • Document troubleshooting and problem resolution steps.
  • Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion.
WHO YOU ARE
  • 1+ years of customer onboarding experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time.
  • A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
  • Experience explaining how to reach key goals using software with end users
  • A track record for creative problem solving for customers and end users.
  • Experience in marketing or advising customers on marketing strategy a plus.
  • Thrives in a collaborative environment
  • Excellent organizational and project management skills.
  • Excellent communication skills via phone, video conference and email.
  • Curious and eager to learn
  • Able to adapt in a quickly changing environment
  • Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint
  • Track record managing customer relationships through Salesforce or similar CRMs
  • Experience using email marketing platforms such as Klaviyo and E-Commerce platforms a plus

Customer Success Manager

Permanent, Full Time Position

Apply Now
JOB DESCRIPTION

As a Customer Success Manager you will work with our Head of Customer Success to manage a portfolio accounts across a range of D2C industries.

This is a hands on role where you will help design and build emails and automations using a variety of systems including Klaviyo. You’ll then support with creating and analysing reports to help identify key trends and future opportunity.

HOW YOU WILL MAKE A DIFFERENCE

Support customers on our journey through delivery of successful engagement and relationship management

  • Serve as the primary point of contact for clients
  • Ensure timely and successful delivery of client objectives
  • Communicate progress both internally and externally with stakeholders (and manage expectations)
  • Work with the wider team on continuous client improvements
  • Collaborate with our Technical Services team on new developments and integrations
  • Get stuck in with work on delivery of client projects (including building and sending email campaigns)
  • Responsible for the construction and management of email templates and the segmentation of the customer database using Marketing Automation platforms such as Klaviyo
  • Providing reporting and insight on email channel performance and presenting findings to relevant stakeholders
  • Help manage customer queries appropriately in order to find solutions
  • Ensure regular communication with key stakeholders in order to educate and share industry knowledge and product updates to ensure maximum value is delivered to our customers
WHO YOU ARE
  • Driven – ambitious to achieve goals and grow
  • Adaptable – in adopting new tools, systems and processes quickly
  • Disciplined – able to prioritise and organise tasks
  • Confident – in all communication, written and verbal
  • Proactive – able to take initiative and be happy to work independently when needed
  • Analytical – data driven and can identify key trends
  • Team player – working collectively to learn and support success

Experience with CRM/Email essential and knowledge of #klaviyo would be great!

QUALIFICATIONS
  • Bachelor’s degree or equivalent experience
  • Experience in customer success
  • Strong written and verbal communication skills
  • Detail oriented and analytical
  • Demonstrated ability to increase customer satisfaction
WHAT'S ON OFFER
  • Fast-growing environment – start-up on great trajectory
  • Flexible working environment
  • Full training
  • Competitive salary and benefits

Email Marketing Executive

Permanent, Full Time Position
Salary: £24K -£28K

Apply Now
JOB DESCRIPTION

Our Email Marketing Executives are a critical part of our future success. We take the success and happiness of our customers incredibly seriously. Our mission is to exceed our customers’ expectations when working with PAASE and its’ partners. We are looking for an Email Marketing Executive for our Milton Keynes Office who is passionate about providing best of breed email marketing services to a wide range of customers.

As an Email Marketing Executive, you will work within the Customer Success team and be one of the main day-to-day contacts that PAASE customers will have. You’ll be responsible for the setup of emails within the email tools we use (typically Klaviyo) and for setting up automations (flows).

Our customers vary in size and experience, so we are looking for individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.

HOW YOU WILL MAKE A DIFFERENCE
  • Compose and create email marketing campaigns and templates, reflective of current best practice, including AB testing
  • Build and manage client data segments effectively
  • Evaluate campaign performance and provide clients with recommendations for improvements
  • Build reports on channel performance for clients
  • Work with Customer Success team to improve data capture and grow subscriptions
  • Proactively review customer dashboards, address any open issues and ensure consistent messaging and appropriate escalation
  • Follow-up in a timely manner on all customer questions via phone and email
  • Diagnose issues and resolve customer complaints using established processes
  • Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion
WHO YOU ARE
  • 2+ years of email marketing experience with a track record for building and nurturing relationships with multiple stakeholders at a time
  • A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills
  • Experience explaining how to reach key goals using software with end users
  • A track record for creative problem solving for customers and end users
  • Thrives in a collaborative environment
  • Excellent organisational and project management skills
  • Curious and eager to learn
  • Able to adapt in a quickly changing environment
  • Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint
  • Experience using email marketing platforms such as Klaviyo and E-Commerce platforms a plus
Let’s have a chat…